Iolo Technologies - Credit Card Overcharged
I ordered iolo System Mechanics from iolo's secure website for ZAR 387.91. A discount of 50% was indicated without any conditions attached.
However, an amount of ZAR 621.27 was deducted from my credit card account. I immediately send a complaint (with screendumps and invoice attached as proof) to Avangate (who referred me to iolo) and iolo. In response, I received an e-mail from iolo with a case number and request to substitute my claim (which I already did in the first e-mail). I submitted everything again and received the same response, which looks like the personal template of the operator for all such cases.
In the next e-mail they requested a telephone number and appropriate time to contact me (living in a timezone at least 7 hours ahead of the US). It all seems to be an attempt to frustrate and delay.
Reason of review: Poor customer service.
Monetary Loss: $14.
Preferred solution: Full refund.
Iolo Technologies Cons: Confusion and dubious practice, Overcharging credit card account, Poor, Poor unprofessional service.
Location: Cape Town, Western Cape
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Comments
Please avoid publishing any personal information and promotional content
Constant pop ups which I can't stop