Product: Iolo Technologies Customer Care Clear all filters (11 of 11 reviews match)
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Despite various mails for PROPER TECH assistance due to being unable to run SM v16 or the updated SM v17 after install...receiving run-of-the-mill replies - almost no interest to assist & solve problem. EMPTY promises in mails saying they they'll be in contact. It...
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3.0
Product
Iolo Technologies Customer Care
I didn't like
  • Poor unprofessional service
#1078239
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Iolo is a fraudulent company.I receive endless rogue calls, saying that they are responding to software that I bought last year, and they want to renew. This is a lie. An out-and-out lie. I did buy their software about 5 years ago, and did not renew. This is a scam....
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Iolo Technologies Customer Care
#1057305
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I've used SM for almost 8 years now.When I needed to renew my subscription I did it online. When starting the program I always got an error message telling me to contact Iolo Tech support. 7 phone calls, 9 emails later all they do is promise to "elevate my problem to...
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Iolo Technologies Customer Care
#944473
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Rather than waste anymore time on the telephone I said that I would throw the software away and find another product and would never again purchase any type of software or service from Iolo Technologies – which is exactly what I have done! As far as I am concerned,...
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Anonymous
Allan

Also bad experience with Iolo Search and Recovery. When I used it a few years ago, it failed to find any recoverable files. I switched to the free version of Recuva which wo...

2.2
Product
Iolo Technologies Customer Care
#915349
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Similar to the other reviews on this site, my experience with iolo was awful. The system did download correctly but did not repair the problems on my slow computer. Quite the contrary - my PC froze and is unusable. I deleted the iolo program and asked for my money...
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Anonymous
Baz

They will not ring you back. Period

1.5
Product
Iolo Technologies Customer Care
I didn't like
  • Confusion and dubious practice
  • Automatic renewals
#844770
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At my local retail store I bought an anti virus product from this company.On the front of the box cover was a prominently displayed picture of a Caucasian American with a caption about friendly customer service. When I tried the product on my computer I couldn't get it...
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1.0
Product
Iolo Technologies Customer Care
#831866
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ME: I was called and harassed Seven (7) times between 4:43and 4:47 by an oriental speaking female on 11/10/2015. Itold her the 1st time to not call me and she continued until blocked the number, 844-620-1714. When I tell someone to Not call my number and they...
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Iolo Technologies Customer Care
#737975
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Just recently, iolo.com has posted on their site that there are fraudlent users who somehow go phone numbers of their customers calling them claiming that their systems are sending reports that their computers are infected or need repair. Unfortunately, not only did...
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Anonymous
Anonymous

My suspicion is the scammers are getting your information somehow and the only way they could know you have SM is from Iolo.

Anonymous
Anonymous

I don't think it's fair to blame iolo for imposters who falsely claim to be from their company. Just be cautious if you get unsolicited calls claiming to be from iolo. You a...

Product
Iolo Technologies Customer Care
#526726
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Customer service is terrible (Pnneet and ThomasD) they do not take complaints very well they log off, I have been trying to down load pro for about 8 months ( HAVE THE KEY )But I changed my Email and they will not reset it (WHY)? AM I SUPPOSE TO PAY AGAIN (NOT) THEY...
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Iolo Technologies Customer Care
#434138
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Their Firewall and Malware slow my computers down by 50% - I have twice asked them WHY? and how to resolve the issue with no response. This time it took 10 days for a response and the response asked me if I was using the most current version. IDIOTS! I will not renew...
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Iolo Technologies Customer Care
#417883
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Iolo Technologies Customer Care Review

#853504
1.0
Details
After this customer sells a product they obtain the customers personal contact information from the product registration process. Then people from a different country harasses customers by repeatedly calling to sell more products or trying to gain access to the customers computer. They'll demand the customer pay them to stop calling.
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