Product: Iolo Technologies Customer Care Clear all filters (0 of 13 reviews match)
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They had no problem taking my money to renew up to 3 personal computers. Can only get the program on one computer. Customer service is terrible. Download on website does not work. I sure would like my money back. It's not worth it. The customer service is non existent...
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Iolo Technologies Customer Care
#1262957
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My System Mechanic license is good until 2022 I thought I was upgrading to the Phoenix 360 product since it was first advertised - I responded to customer service saying I was glad they were now going to provide features that I had been requesting for...
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Anonymous
elsullo

I have been burned by System Mechanic, and STUNNED by bad customer service. I have used SM-Pro for years and liked the program. Five months after renew the program simply quit...

Anonymous
Anonymous

Had the very same experience. What's wrong with Iolo. Avantgate is horrible to deal with. I was told "I don't have an answer".

2.7
Product
Iolo Technologies Customer Care
I liked
  • Supporting a developing company since 2012
I didn't like
  • Support
  • Poor unprofessional service
  • Inability to communicate with iolo
#1176842
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Despite various mails for PROPER TECH assistance due to being unable to run SM v16 or the updated SM v17 after install...receiving run-of-the-mill replies - almost no interest to assist & solve problem. EMPTY promises in mails saying they they'll be in contact. It...
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3.0
Product
Iolo Technologies Customer Care
I didn't like
  • Poor unprofessional service
#1078239
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Iolo is a fraudulent company.I receive endless rogue calls, saying that they are responding to software that I bought last year, and they want to renew. This is a lie. An out-and-out lie. I did buy their software about 5 years ago, and did not renew. This is a scam....
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Iolo Technologies Customer Care
#1057305
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I've used SM for almost 8 years now.When I needed to renew my subscription I did it online. When starting the program I always got an error message telling me to contact Iolo Tech support. 7 phone calls, 9 emails later all they do is promise to "elevate my problem to...
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Product
Iolo Technologies Customer Care
I didn't like
  • Terrible customer service
#944473
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Rather than waste anymore time on the telephone I said that I would throw the software away and find another product and would never again purchase any type of software or service from Iolo Technologies – which is exactly what I have done! As far as I am concerned,...
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Anonymous
Allan

Also bad experience with Iolo Search and Recovery. When I used it a few years ago, it failed to find any recoverable files. I switched to the free version of Recuva which wo...

2.2
Product
Iolo Technologies Customer Care
#915349
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Iolo Technologies Customer Care Review

After this customer sells a product they obtain the customers personal contact information from the product registration process. Then people from a different country harasses customers by repeatedly calling to sell more products or trying to gain access to the customers computer. They'll demand the customer pay them to stop calling.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
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Value for money
Product
Iolo Technologies Customer Care
#853504
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Similar to the other reviews on this site, my experience with iolo was awful. The system did download correctly but did not repair the problems on my slow computer. Quite the contrary - my PC froze and is unusable. I deleted the iolo program and asked for my money...
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Anonymous
Baz

They will not ring you back. Period

1.5
Product
Iolo Technologies Customer Care
I didn't like
  • Confusion and dubious practice
  • Automatic renewals
#844770
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At my local retail store I bought an anti virus product from this company.On the front of the box cover was a prominently displayed picture of a Caucasian American with a caption about friendly customer service. When I tried the product on my computer I couldn't get it...
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1.0
Product
Iolo Technologies Customer Care
#831866
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ME: I was called and harassed Seven (7) times between 4:43and 4:47 by an oriental speaking female on 11/10/2015. Itold her the 1st time to not call me and she continued until blocked the number, 844-620-1714. When I tell someone to Not call my number and they...
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Product
Iolo Technologies Customer Care
#737975
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