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What a Joke of Customer Service, or should I say Disservice. I called because my account says it is time to renew and it also says I have auto renewal. I like the Iolo product but not sure it is worth the trouble when it comes to renewing and using their so called...
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3.4
I liked
  • Products themselves
I didn't like
  • Poor unprofessional service
#1224530
Reply to reviews
I have had a case with Iolo since September 2016 they have taken control of my pc they have asked for and received a "screenshot" of my system they do not fix they say nothing wrong and Iolo doe snot always start up when turn pc on and st0ops me from getting windows...
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1.0
I didn't like
  • Defective software
#1200019
Reply to reviews
Well, here I am back with a new comment. As of today I have SM 17.5 and overall it works as expected, but still it is lacking a lot of features, optimizations and tune-ups compared to legacy versions 12 and 14. Even when compared with other products like Glary...
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#1194720
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I do not possess a pc device, had no need of non-tangible services I tried once, that failed miserably..communication with support was non-exsistant too. so, trying to get refund has been impossible as no responses on Twitter, Facebook or email? Will publically name...
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1.3
I didn't like
  • Everything failed except them stealing my money
#1185427
Reply to reviews
My System Mechanic license is good until 2022 I thought I was upgrading to the Phoenix 360 product since it was first advertised - I responded to customer service saying I was glad they were now going to provide features that I had been requesting for...
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Anonymous
doctrumps

This is a followup - 2-3 weeks later, I received an email from iolo resolving the matter. While upfront customer service is impotent, apparently the management DID get the mem...

2.7
I liked
  • Supporting a developing company since 2012
I didn't like
  • Inability to communicate with iolo
  • Support
  • Poor unprofessional service
#1176842
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Iolo Technologies - Bad website, worse service

After auto renewal, program says i need to renew, or it wont work. I was charged $30 for a program that says i need to renew. Trying to get my money back, no response from them. Nothing, nada. I will uninstall and never use iolo products again.
1.5
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1167138
Reply to reviews
They gave a link to 17.5 version to download. It would not install with password. I have 4 computers at home for personal use and have used up the download attempts. I got it installed on 2 computers. The problem was they sent the wrong version it should have been...
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2.8
#1164131
Reply to reviews
on Dec. 31, 2017, I received an offer from Iolo.com. to purchase Phoenix 360 at a 90% discount. Since I have been using System Mechanic Pro for several years and Phoenix 360 was supposed to add an upgrade to my product, I purchased it. When I tried to download it using...
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1.0
I didn't like
  • Customer service
  • Being duped into purchasing a product only to find out the
#1161556
Reply to reviews
I have a lifetime subscription. Had an offer for today only to upgrade to their new product Phoenix 360 for 9.99, a considerable savings. I'd be more than willing to take advantage yet the link takes me to a page that says no upgrade available. I go to the upgrade...
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Anonymous
Customer Blowback

As near as I can tell, I only have gained two minor functions--Privacy Guardian and ByePass. That's it. Malware Killer says "Coming Soon".Iolo will regret this "promotion".

Anonymous
S.E. Hamilton

I paid the $9.99 too and feel cheated. I would have been really pissed had I paid full price.

#1159512
Reply to reviews
Cannot get it to install on 4 different machines just hangs and locks up the units when attempting to install as Administrator... Yup first sign of real crapware right out of the box! Looking at all of the bad reviews and complaints, and there are a slew, glad it...
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