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i took more time and an upgrade but can not upgrade dont know what to do I have just system mechanic want to get the pro but can not although my account is good until 2025 this is very frustrating
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Socialmedia.iolo.com
Socialmedia.iolo.com

Send me an email to support.socialmedia@iolo.com and I'll get Support to reach out asap. Thanks!

Socialmedia.iolo.com
Socialmedia.iolo.com

I'm the Community Manager for iolo. Please email me at support.socialmedia@iolo.com so I can get Support to contact you. We appreciate your business and definitely want to fin...

#1432677
Reply to reviews
Resolved
I've had System Mechanics since it was System Mechanics 6. Then around System Mechanics 12 or so they came out with System Mechanics Pro Ultimate. They talked me in to the new product along with a service contract which is expensive. I never had any problems with the...
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Socialmedia.iolo.com
Socialmedia.iolo.com

Hi, please see my response below to your duplicate post. We do not offer a service troubleshooting contract for iolo products. I'd like to look into this for you. My email add...

2.0
I didn't like
  • Customer service
  • Could not understand them probably in foreign country
  • Would hang up the phone on you
#1425376
Reply to reviews
I run Windows 7 on my computer. Do not get caught up with the more expensive Ultimate and Phoenix. It will cost you a lot more money in the long run. In order to get help with the more expensive programs you have to buy a trouble shooting agreement which could cost...
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Socialmedia.iolo.com
Socialmedia.iolo.com

Hi, we do not offer paid service or Support for the products in Ultimate or Phoenix 360. Occasionally fraudulent entities pose as iolo - I wonder if that is what is happening?...

1.7
#1425349
Reply to reviews
I DID get a follow up email, about a month later. I filed it away, but didn't attempt to download again. (I have previously tried to download at LEAST a dozen times, with no luck.) I used to like the IOLO products a lot, and had been a subscriber for several years ( 4...
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Socialmedia.iolo.com
Socialmedia.iolo.com

Thanks for the feedback. We just are in the process of throttling a Major Version Release (18.5). Now is a good time to check it out if you are still curious - we have made se...

4.3
I liked
  • Product is easy to use and results very satisfactory
I didn't like
  • Failure to resolve my technical issue
#1419134
Reply to reviews
Resolved
Have run System Mechanic happily for a couple of years, bought time extensions. Then I bought the black friday upgrade, installed Pheonix360. IT WILL NOT RUN. I have tried everything I can think of and I am an experienced IT man. I tried contacting Iolo Support,...
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Anonymous
Joseph

same same - across the board

Anonymous
Ray Humphrey

It appears the company is a CON JOB! I've purchased three (3) copies in last few weeks. NONE install... BUT the company has posted a work-around IF THE PRODUCT DOESN'T INSTALL...

3.0
I liked
  • Old system mechanic seemed to do a decent job
I didn't like
  • Pheonix 360 simply doesnt work at all and i have lost my time
#1409782
Reply to reviews
I purchased a "1 year" Subscription 2 years ago for System Mechanic. I never signed up for auto-renew or auto-draft. As of last month 2018, they are continuassly trying to draft my account for another subscription. I have been to my account online and verified I AM NOT...
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Anonymous
Ray Humphrey

Perhaps some State's Office of Attorney General Consumer Fraud department should take a look at this company and its activities! A dissatisfied customer who apparently has joi...

Socialmedia.iolo.com
Socialmedia.iolo.com

Hi, there may be some confusion here with whom you are emailing - our third-party shopping cart company or iolo Support. I'd like to straighten this out for you asap, so pleas...

2.4
#1406724
Reply to reviews
their "tech" told me to uninstall, for the new version. I did the uninstall/reinstall, and it will not work. I have paid for a year subscription, but it absolutely will not reinstall. the "customer support" sent a case number, then a week later sent me another email...
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Socialmedia.iolo.com
Socialmedia.iolo.com

I am the Community Manager for iolo and was troubled by your feedback. Typically Support has a high success rate discovering what the issue is. If you email me at support.soci...

Anonymous
Anonymous

You never told us unwashed heathens what the product is supposed to do or provide. You've done an awful lot of emoting but little explanation.

3.2
I liked
  • System mechanic before it went away
I didn't like
  • Cannot get rid of the popup sales pitch
#1397360
Reply to reviews
Featured
Iolo Technologies - SM Wont run, wont update System Shield and anti virus will not scan
Impossible to contact them. I live outside the USA and cannot call on International lines due to the long wait time. Dash board always showing critical but no way to fix this. Repair selected wont respond. Just hang up the UI, Don't know if this is happening after the...
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Anonymous
Anonymous

ADVICE : about when your contract expires - immediately after you make the final payment, instruct your financial provider (bank for automatic deduct, or credit card for recur...

Socialmedia.iolo.com
Socialmedia.iolo.com

I am the Community Manager for iolo and was troubled by your feedback. If you email me at support.socialmedia@iolo.com from the email address you used at purchase, I'll get yo...

2.5
I liked
  • It before
I didn't like
  • At this time
#1384634
Reply to reviews
I clicked on the "extend" my service time, button and paid for a 12 months extension - but the system has sold me a new service, with a new product key. Please refund my payment or add a 12 months extension to my existing service. I have had the same problem...
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Socialmedia.iolo.com
Socialmedia.iolo.com

Hi, I am very sorry to hear of your experience with our ordering process. This is not typical and we'd like to remedy it for you right away. Please email me from the address y...

1.0
I liked
  • Product
I didn't like
  • Not getting the product paid for
#1360372
Reply to reviews
I downloaded and installed the System Mechanic and it seems to find issues and threats, but does offer any resolution and will not correct without full purchase. I was taken in by the "Free" offer, but nothing seems to be delivered. What's the story? I tried to install...
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1.0
I didn't like
  • Products their personal their customer support
#1357719
Reply to reviews