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I've been a System Mechanic customer almost since their inception. Customer service has always been awful. Over the past few years it's gotten to the level of sleazy used car salesmen - especially since they moved their support center to India. Last year & this year I...
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3.0
I liked
  • System mechanic
I didn't like
  • Customer service - activation issue not resolved
  • Lying sales tactic
  • Bait & switch scam
#1287547
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I have tried 4 times to contact them asking to go back to a previous version because I didn't care for the current one. If my question is related to password help, login issues...They are right there answering back. As soon as I ask about going back to a previous...
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#1285026
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They had no problem taking my money to renew up to 3 personal computers. Can only get the program on one computer. Customer service is terrible. Download on website does not work. I sure would like my money back. It's not worth it. The customer service is non existent...
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#1262957
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I've tried for weeks to get support from iolo on the ByePass product, I'd set it up on my wife's system, but she rarely uses it and mine went into the shop for a major upgrade, when I got it back I'd forgotten the password I used to set it up and tried for weeks to...
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1.0
I liked
  • That i dont have to deal with them anymore
I didn't like
  • Products their personal their customer support
#1256577
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Iolo Technologies - Worst Customer Support Ever
My System Mechanic service is paid to the end of 2018. Yet every month, the software shows the service expiring at the end of the month. It has been a constant battle with Iolo to get this problem resolved. At times, the service period suddenly corrects itself, only to...
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Anonymous
William

Never heard of them ; and you gave us no background info on the point and purpose. Complaint : DENIED

2.2
I didn't like
  • Customer service - activation issue not resolved
#1239935
Reply to reviews
What a Joke of Customer Service, or should I say Disservice. I called because my account says it is time to renew and it also says I have auto renewal. I like the Iolo product but not sure it is worth the trouble when it comes to renewing and using their so called...
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3.4
I liked
  • Products themselves
I didn't like
  • Poor unprofessional service
#1224530
Reply to reviews
I have had a case with Iolo since September 2016 they have taken control of my pc they have asked for and received a "screenshot" of my system they do not fix they say nothing wrong and Iolo doe snot always start up when turn pc on and st0ops me from getting windows...
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1.0
I didn't like
  • Defective software
#1200019
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Well, here I am back with a new comment. As of today I have SM 17.5 and overall it works as expected, but still it is lacking a lot of features, optimizations and tune-ups compared to legacy versions 12 and 14. Even when compared with other products like Glary...
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#1194720
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I do not possess a pc device, had no need of non-tangible services I tried once, that failed miserably..communication with support was non-exsistant too. so, trying to get refund has been impossible as no responses on Twitter, Facebook or email? Will publically name...
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1.3
I didn't like
  • Everything failed except them stealing my money
#1185427
Reply to reviews
My System Mechanic license is good until 2022 I thought I was upgrading to the Phoenix 360 product since it was first advertised - I responded to customer service saying I was glad they were now going to provide features that I had been requesting for...
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Anonymous
Anonymous

Had the very same experience. What's wrong with Iolo. Avantgate is horrible to deal with. I was told "I don't have an answer".

Anonymous
doctrumps

This is a followup - 2-3 weeks later, I received an email from iolo resolving the matter. While upfront customer service is impotent, apparently the management DID get the mem...

2.7
I liked
  • Supporting a developing company since 2012
I didn't like
  • Support
  • Poor unprofessional service
  • Inability to communicate with iolo
#1176842
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