My System Mechanic license is good until 2022 I thought I was upgrading to the Phoenix 360 product since it was first advertised - I responded to customer service saying I was glad they were now going to provide features that I had been requesting for sometime..........and I remembered a grandfathering conversation with customer service that went unanswered. As I saw the price was rising from $9.99 to $29 in November 2017 I bought it - well the purchase did not go through.
I contacted customer service - the guy there was no help - I was going through my emails and correspondences with the company while I waited for the supervisor.......supervisor said he would send a link to re- purchase yep - loyalty matters NOT..at the $29.99 price - well really I wanted the features. No link. Multiple emails to iolo and they simply closed the service ticket without responding to me.
So now I sit with their system mechanic - an orphan with service paid for another 4 years. Just call me what I am - s u c k e r.............
Product or Service Mentioned: Iolo Technologies Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: I wanted Phoenix 360 but the reviews I have read here .... I am doubtful.
I liked: Supporting a developing company since 2012.
I didn't like: Poor unprofessional service, Support, Inability to communicate with iolo.